What is the concern?
It is possible for scammers and criminals to use Caller ID spoofing to make it appear a phone call is from your bank even though it is not.
What is Caller ID spoofing?
Caller ID spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. The false information may be a phone number, a name or both. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally, but also can be used legitimately, for example, to display the toll-free number for a business.
How can you protect yourself?
If you get a call seeking personal information from someone who says they represent the bank, hang up and call the phone number on your account statement, in the phone book, or on the bank's website to verify the authenticity of the request.
Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
Use caution if you are being pressured for information immediately.
As long as you do not respond to any requests for information, you do not need to be concerned.